Harborne.AI |

Meet Richard

Your AI Reception Assistant.

Handles Calls. Books Appointments. Never Sleeps.

Stop losing leads after hours.

Richard answers calls, SMS, Instagram DMs and website chats 24/7 while your team focuses on customers.

UK-Based Support
GDPR Compliant
Cancel Anytime
Richard, your AI reception assistant John Carter call in progress San Francisco, CA

Everything your reception team does

Automated.

24/7 Call Handling

Answers every call, day and night.

24/7 Call Handling

Appointment Booking

Books appointments instantly.

Appointment Booking

Lead Qualification

Asks questions and qualifies leads automatically.

Lead Qualification

SMS & Social Messaging

Responds across SMS, Instagram and website chat.

SMS & Social Messaging

Automated Reminders

Reduces no-shows through reminders.

Automated Reminders

CRM & Calendar Integration

Updates your CRM and calendar automatically.

CRM & Calendar Integration

See Richard in action

Richard

How our advanced AI digital assistant works

01

Richard answers instantly

Richard picks up every call, SMS, Instagram DM and website chat 24/7 - greeting customers naturally and understanding what they need.

02

Qualifies and books

He asks the right questions, qualifies the lead and books appointments straight into your calendar - no missed opportunities.

03

Syncs and follows up

Every conversation is logged to your CRM with summaries and notifications, and Richard follows up automatically to keep deals moving.

See how much revenue you're losing right now

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0 15 30 100
0 1000
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Your monthly results

Revenue lost (After hours)
No-shows lost
Admin time wasted
Total monthly loss

With Richard you recover

Revenue recovered
Time saved
No-shows prevented
Total monthly gain

ROI

Payback:

Choose your digital assistant

Pricing Plans

Digital Assistant - Basic

For one business answering its own calls and chat.

£9.58 /week

Billed annually - £498.00/year (save 17%) · ≈ 4.2p a minute

Choose Basic

or start a 7-day free trial

  • 1,000 voice minutes included per month
  • 1,000 website chat replies included per month
  • Handle up to 2 calls at the same time (extra callers can leave a voicemail)
  • 1 phone number, 1 voice AI agent and 1 website chat widget
  • 1 business - your calendar, clients, team and agents in one place
  • Fast, natural conversations with 22 voices and accents
  • 7 languages - English, Spanish, French, German, Italian, Dutch or Portuguese (or match the caller's language)
  • Answer inbound calls 24/7
  • Hold natural conversations with callers
  • Website chat widget, with voice calls from the widget
  • Qualify leads by asking questions
  • Collect customer information (name, email, issue, address, etc.)
  • Offer your team members and services (with prices) and book the right one
  • Book appointments into your diary or route callers
  • Send call summaries and notifications
  • Update CRM records automatically
  • Safety guardrails to keep the AI off financial or medical advice, refund promises and competitor mentions
  • Email support
  • Extra voice minutes - £12 per 100 minutes (auto top-up with a monthly cap you set)
Best value

Digital Assistant - Intermediate

For growing teams that text, transfer and follow up.

£57.27 /week

Billed annually - £2,978.04/year (save 17%) · ≈ 6.9p a minute

Choose Intermediate
  • Everything in Basic
  • Transfer live calls to your team
  • 3,600 voice minutes included per month
  • 1,000 SMS included per month
  • 3,000 website chat replies included per month
  • Handle up to 5 calls at the same time
  • Up to 3 voice agents, 3 phone numbers and 3 chat widgets
  • Run up to 3 businesses from one account - each with its own calendar, clients, team and agents, on one subscription
  • SMS appointment reminders
  • Optional website video avatar add-on: £49 a month with 150 avatar minutes
  • SMS conversations
  • Website chat widgets
  • Lead qualification
  • FAQ handling
  • Appointment scheduling
  • Automated follow-up sequences
  • Lead nurturing conversations
  • CRM updates based on conversations
  • Continues conversations automatically while maintaining context
  • Trigger actions based on customer behaviour
  • Lead routing and task automation
  • Follow-up automation and reminders
  • Pipeline stage movement
  • Lead scoring and qualification
  • Email and SMS campaigns
  • Upload FAQs
  • Train on company policies, products and services
  • Define goals and create custom prompts
  • Control agent behaviour
  • Website video avatar - £49 a month with 150 avatar minutes
  • Extra voice minutes - £35 per 250 minutes (auto top-up with a monthly cap you set)
  • Extra SMS - £40 per 500 SMS

Digital Assistant - Enterprise

For multi-site and high-volume businesses.

Custom

Tailored to your needs

Contact Sales
  • Everything in Intermediate
  • Website avatar - a live video presenter your visitors talk to face to face, answering from your knowledge base and booking them in
  • 300 avatar minutes included per month
  • Outbound AI calling (appointment reminders & follow-up campaigns)
  • Forward your existing number
  • Elevated voice minutes allowance
  • Elevated SMS allowance
  • High concurrent-call capacity
  • Voice agents, phone numbers and chat widgets to suit
  • Up to 20 businesses under one account, with allowances pooled across them
  • Build workflows using AI
  • Deeper knowledge base and training (more business-specific rules, tighter control of behaviour)
  • More advanced Workflow AI automation and CRM actions to match your internal processes
  • Live chat support
  • Real-time monitoring and intervention capabilities
  • Human takeover during live conversations
  • Call transfer and remote control features
  • Facebook Messenger
  • Instagram DMs
  • WhatsApp messaging
  • Integration setup - email, calendar & invoicing tools (coming soon)
  • Integrate directly with your current phone system (coming soon)
  • Extra avatar minutes - £25 per 100 minutes
  • Extra voice minutes - £60 per 250 minutes (auto top-up with a monthly cap you set)
  • Extra SMS - £40 per 500 SMS

The free 7-day trial gives you full Basic access. You add a card to start and aren't charged until the trial ends - cancel anytime.

Experience Boost

Ready to supercharge
Your customer experience?

Try our AI assistant live. Call, text or chat and see how Richard handles conversations.

Frequently Asked Questions

Yes. You add a card to register, but you are not charged during the trial and there are no hidden charges - cancel anytime before it ends.

Your data stays private and GDPR-compliant. If you choose not to continue, we permanently delete it on request.

Absolutely. You control Richard's greeting, tone and responses so he sounds like part of your team.

Yes. Richard integrates with most phone systems and can forward, route or take over calls as needed.

Richard sounds natural and conversational. You can choose whether to disclose that it's an AI assistant.